Privacy Policy for Dlearn Sdn Bhd

Introduction

At Dlearn, accessible from www.dlearn.guru and/or such other sites that we may operate from for the purposes of our business or that of our subsidiaries / associated companies one of our main priorities is the privacy of our visitors. In compliance with the Personal Data Protection Act 2010 and its regulations, this Privacy Policy page contains types of information that is collected and recorded by Dlearn and its subsidiaries / associated companies, including how we use, collect, share, dispose of and the security measures that have been put in place to ensure that your personal data is well protected. This Privacy Policy is not applicable to any information collected by Dlearn offline

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

Log files

Dlearn follows a standard procedure of using log files collected when the visitors visit our website as part of hosting services’ analytics like other hosting companies. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. We use the log files to analyse the trends, to administer the website, to track the users’ movement on the website and to gather the information relating to the demography of the users.

Cookies and Web Beacons

Like any other website, Dlearn uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users’ experience by customising our web page content based on visitors’ browser type and/or other information.

Collection of Personal Data

Any personal data collected will be processed by us and / or on your behalf in the course of your present or future dealings with Dlearn Sdn Bhd and/or its subsidiaries / associated companies (hereinafter collectively referred to as “we’, “us”, “our” or “Company”). We collect your personal data which includes, but not limited to, your name, e-mail, address and phone. Your personal data helps us achieve the “Purpose” herein that is in connection with our business.

Purposes for collection of personal data (“the Purposes”)

We will use clients’ personal data for the following purposes including, but not limited to:

process your order of the products and/or services required from us,
customize your profile information,
internal usage with legal requirements,
update your status of online shopping in any of our sites,
update our customers with our latest news of updates/changes,
our promotions and events,
analysing trends,
administering the site,
tracking users’ movement on the website,
gathering demographic information,
store information including visitors’ preferences and the pages on any of our websites that the visitor accessed or visited,
resolve complaints/delivery problem (if any)

Sources of personal data

We may obtain clients’ personal data from the following sources, but not limited to:

cookies;
mailing list;

Disclosure of personal data

For avoidance of doubt, we hereby provide notice that we may disclose client’s personal data to other subsidiaries / associated companies of our group for promotional purposes and events, and the authority for legal/regulatory purposes. These subsidiaries will treat client’s personal data as confidential, in accordance with this Privacy Policy and with all applicable Data Protection legislation and will process such personal data only for the Purposes and within the terms set out herein. We are responsible for the personal data under our control, including personal data disclosed by us to a Vendor (often referred to as the “data processor”). We take every measure to provide a comparable level of protection for personal data should the information be processed by a Vendor. We and our subsidiary / associate companies are committed to complying with the Personal Data Protection Act 2010, in particular, its policies as well as corresponding guidelines and orders.

Security Measures

We take these measures to protect your personal data:

By ensuring your personal data is kept as required by Act 709
By ensuring our staff not to misuse your personal data

Use of Cookies

The cookies used by any of our Websites are solely associated to anonymous users and their computers and do not provide personal data on users. Some cookies are used by third parties to provide us with data on the effectiveness of its engagements and promotions. The cookies used by our Websites do not in any way collect personal data that could be used to identify a specific user. In addition, cookies are of a temporary nature, used solely to improve the efficiency of the last transmission. Users may configure their browser to notify them of the reception of cookies and to prevent their installation on their computer.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

Your Rights

You have the rights to:

Correct / update your personal data by informing us here: [email protected]
Access your personal data which we process and keep with us
Stop any of our new promotional products sent to you

Personal Data Retention Period

We will retain your personal data for the Purposes stated herein until you withdraw your consent.

Third-party websites

Note that Dlearn has no access to or control over these cookies that are used by third-party advertisers.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Dlearn, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Dlearn’s Privacy Policy does not apply to other advertisers or websites. Please consult the respective advertisers or websites for their Privacy Policies

Children’s Information

At Dlearn, child online protection is one of our priorities. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Dlearn does not intentionally or knowingly collect personal data from children under the age of 13. If you think that your child below 13 has provided his/her personal data to us on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy from time to time without prior notice. We advise that you check our website for this Privacy Policy on a regular basis.

User Policy for Dlearn E-Learning Videos and Webinars

Thank you for choosing Dlearn E-learning Videos and platform. We are committed to providing high-quality educational content and value your satisfaction and career growth. However, it is essential to understand the following disclaimers before using our services:

User Responsibility:

Dlearn.guru is a platform where carefully selected trainers upload educational content to educate and pass down knowledge to close the gap between basic and professional. We do not verify or endorse the accuracy, completeness, legality, or quality of any course or content on our platform. If you find out any wrong information or unsatisfied information possessed by our trainers, kindly email us directly at [email protected]. We strive our best to create the best quality and accurate information available but we are humans too. Please let us know our mistakes to help us improve!

No Guarantee:

We do not provide guarantees regarding the suitability, quality, or accuracy of the courses offered on our platform. While we aim to maintain a prestige standard, we recommend that users exercise due diligence when enrolling in courses and assess their appropriateness for their specific needs.

Third-Party Content:

Our platform may include links to third-party websites or affiliate links or content. Users should be aware that we do not control or endorse the content on these sites, and we are not responsible for their security or privacy practices. Visiting third-party websites is at the user’s own risk.

Liability Limitation:

We are not liable for any direct, indirect, incidental, consequential, or special damages, including but not limited to loss of data, revenue, or profits, resulting from the use or inability to use our services. This includes any issues related to content, data security, or the platform’s availability.

Intellectual Property:

Users must respect intellectual property rights. Trainers should ensure they have the necessary rights to upload and share their content. All videos uploaded in dlearn.guru will remain intellectual property for Dlearn Sdn. Bhd. We will promptly respond to valid copyright infringement notifications and take legal action if there is any distribution of content without consent.

Changes and Availability:

We reserve the right to modify, suspend, or discontinue any part of our services, including user accounts and courses, without prior notice. We do not guarantee uninterrupted or error-free access to the Platform.

User Disputes:

Any disputes or disagreements between trainers and users should be resolved amicably. We are not responsible for disputes and encourage users to attempt resolution on their own, seeking legal assistance if necessary.

By using dlearn.guru Platform, you agree to the terms outlined in this disclaimer. We recommend reading our full Terms of Service and Privacy Policy for a comprehensive understanding of your rights and obligations.

Refund Eligibility:

No Refunds: As a general policy, we do not offer refunds for course enrolments or any other purchases made on our platform, including subscription fees, unless explicitly stated otherwise in specific cases or as required by applicable law.

Exceptional Circumstances: In exceptional cases, we may consider providing a refund at our discretion, typically in situations where a technical issue on our platform prevents the user from accessing the course material. In such cases, we will make reasonable efforts to resolve the issue and provide access to the course content.

Unlimited watch frequency with limited duration: Each webinar will be expired within 1 month after purchase, please watch it before the expiry. If failure to do so, you are required to re-purchase and re-watch again with the refreshed time frame of 1 month.
Certificate of Attendance: You may request a certificate of attendance of any purchased webinar by sending us an email at [email protected].

Cancellation Policy:

Cancellation by Dlearn Guru: We reserve the right to cancel a webinar at any time due to unforeseen circumstances. In such cases, registrants will receive a full refund.
Cancellation by Registrants: If you need to cancel your registration for a webinar, please notify us as soon as possible by sending an email to [email protected]. Cancellation requests received before the webinar’s scheduled date will be eligible for a refund, as per our refund policy outlined above.

Non-Transferable: Videos that are purchased by registrations are non-transferable to other participants.

Satisfaction Guarantee: While we take great care to maintain high-quality content and services, course quality and the learning experience may vary. We encourage users to review course descriptions, previews, and other information provided by trainers before enrolling in a course.

User Responsibility: We emphasize that users are responsible for their course selections. If you have questions or concerns about a course’s content, please contact the trainer before enrolling.

Contact Us:

If you have questions, concerns, or require clarification regarding our refund policy, please contact our customer support team. We are here to help.

By using our Platform, you acknowledge and agree to the terms of this No Refund Policy. We recommend reviewing our complete Terms of Service and Privacy Policy for a comprehensive understanding of your rights and obligations.

Please note that this policy is subject to change, and any updates will be posted on our website with an updated effective date.

Changes to User Policy:

We reserve the right to modify or update this return policy at any time. Any changes to this policy will be posted on our website. Please review this policy periodically for updates.

By purchasing a course from Dlearn guru, you agree to comply with and accept the terms and conditions of this return policy.